Pinnacle Trading Company

Steep Falls, ME 04085

Questions and Answers about Pinnacle Trading Company's Camping and Outdoor Items

What type of payments do you accept?

At Pinnacle Trading Company, we accept payment by money order, cashier's check, and credit card, including Visa, MasterCard, Discover, American Express, and Pay Pal.

What will the sales tax on my order be?

We only charge sales tax to orders shipped in the state of Maine. For these orders, there will be a 5% sales tax added to the total amount of your order. For shipments made to all other states, Pinnacle Trading Company charges no sales tax.

Can I pay for my order on P.O., C.O.D., or credit?

Due to the nature of our business, we cannot accept orders placed on P.O. (purchase orders), C.O.D. (cash on delivery), or credit lines. All items purchased from Pinnacle Trading Company must be paid for in full at the time of the order.

Can I cancel an order placed with Pinnacle Trading Company?

Orders can be canceled as long at the item has not yet been shipped and assuming the vendor can still cancel the order before shipping. If a cancelation request is received after an order has been sent to the vendor, we will attempt to cancel the request, but can make no guarantees. If you receive a canceled order, accept delivery of the package, and contact Pinnacle Trading Company as soon as possible for return instructions. Returns are subject to restocking fees and cannot be made after 10 days.

What is your return policy?

Due to liability concerns, we cannot accept returns on ammunition. For all other items, returns must be made in new condition with all original packaging and documentation included. Please contact us within 10 days of the delivery date of an item to inquire about a return, as returns cannot be accepted after 10 days. Items must be returned freight paid and restocking fees may apply based on manufacture and vendor policies.

What if my order arrives damaged?

Items that are defective can be returned for a new item. Please contact us within 10 days to receive information on obtaining a replacement item for your defective order. Based on our manufacture's policies, defective items may be returned to the manufacture directly for repair or replacement.

If an item appears to have been damaged during shipping, do not accept the package upon arrival. If after opening an order, it appears damaged, contact Pinnacle Trading Company for a Return Authorization Number.

What will my shipping charges be?

Shipping charges are calculated based on distance traveled as well as weight of the items to be shipped. You will receive the final shipping charge prior to completing your online order.

Because UPS offers excellent tracking software and package insurance, most orders placed through our website will be shipped via UPS. In rare cases, our vendors may have individual contracts with other shipping companies, and therefore, sometimes other trusted shipping services may be used such as Federal Express, Airborne, etc.

As items often ship directly from the nearest warehouse to your shipping address, Pinnacle Trading Company is unable to reduce shipping charges for orders placed through our website.

Can my order ship to a P.O. Box?

Orders can only be sent to a valid street address. Should you attempt to enter a P.O. Box for the shipping address when placing an order, you will be prompted to correct this error and enter a street address.

Can I track an order which has been shipped?

Yes, you will be emailed tracking information when your order is shipped. In addition, this information will be made available to you via the “My Account” section of our website. Using this information, you will be able to track your order via the UPS website.

Is it legal to buy ammunition online?

Yes, it is legal for adults over the age of 21 to purchase ammunition online. However, Pinnacle Trading Company does not accept liabilities, and it is your responsibility as a buyer to abide by your state, city, and county laws regarding the purchase of regulated items including ammunition, crossbows, etc.